1. Generally

PRIVACY AND DATA POLICY.

TicketNetwork.com (“Site”) and its affiliates (collectively “we” or “us”) respects your privacy. We want you to be informed and comfortable with respect to your privacy when you use our Site. As such, we have compiled the following information to ensure that you are knowledgeable about what information we collect from you and what we do with it. This Privacy and Data Policy (“Privacy Policy”) also sets out the rights you have in relation to your personal information. This Privacy Policy covers Our treatment of personal or personally identifiable information, herein referred to as “Personal Information”, that may be collected when You are on the Site and when You use Our services. This Privacy Policy does not apply to the practices of companies or individuals that Site does not own or exercise supervisory control over, or to third party advertisers on the Site. This Privacy Policy discloses the privacy practices for https://TicketNetwork.com. It applies solely to information collected by this website.

By providing personal information to the Site, You expressly consent to the collection, use, disclosure and retention of it in accordance with this Privacy policy, along with the terms set forth in our Terms & Conditions. Be sure to review this Privacy Policy from time to time as the Site does update it regularly. If Site materially alters the Privacy Policy, Site will notify you of such changes by posting a notice on Site and/or contacting you at the e-mail address provided to Site. Your continued use of the Site will be deemed as your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, You should stop using the Site, and you should notify Site that you do not want your information used in accordance with the changes.

If you are a resident of: California, Colorado, Connecticut, Florida, Montana, Oregon, Texas, Utah, or Virginia, please pay close attention to Section 10 below for information that is more specific to how we handle your Personal Information and how to exercise your privacy rights.

This Privacy Policy will notify You of the following:

• What Personal Information is collected from You through the Site,
• How Your Personal Information is used, and with whom it may be shared.
• What choices are available to You regarding the use of Your data.
• The security procedures in place to protect against the misuse of Your Personal information.
• As applicable, how You can correct any inaccuracies in the information.

You may complete the Personal Information Request Form to submit a request concerning Your data.

2. What We Collect

• A. Information You give Us. We can only access and collect information that You voluntarily provide via email or other direct contact with the Site, or if You give Us permission to access such information, such as requesting or purchasing tickets via the Site. You can browse Ticketnetwork.com without disclosing Your personal information, but in order to take advantage of most of the Site’s services, such as creating an account in order to purchase tickets, You must provide Us with personal information. Depending on the service being provided, this may include your contact and billing information, name, address, email address, telephone number, credit/debit card information and other purchase information.

• B. Cookies and Other Tracking Tools. We may also collect details of your visits to the Site, including, but not limited to, traffic data, location data, weblogs, and other communication data, including your IP address, timing and content of what You viewed. Some parts of the Site use cookies and other technologies to collect this information about your general internet usage. See section below ‘How We Use Cookies, Third Party Advertising, Services and Collection of Data’ to learn more.

• C. Contacting Information. By submitting a telephone number or other contact information to the Site, You agree that We can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message.

3. How We Will Use the Information We Collect

• A. Customer Service. Site, Ticket Seller, and/or third-party service provider, will use your information for transactional purposes in order to provide services to you. Such services include, but are not limited to, providing access to your registered account, allowing ticket purchases, and providing you with related benefits and customer service. We will use Your information to respond to any of Your inquiries regarding the Site’s services. Unless You requests otherwise, We may contact You in the future to tell You about specials, new products or services. We may also contact you about changes to this Privacy Policy.
• B. Marketing. We may also use Your personal information to provide marketing services on behalf of Site as well as share Your personal information with affiliated entities to provide joint content and services and to market the products and services of such entities. We may sell Your personal information to non-financial organizations, such as companies engaged in direct marketing and the selling of consumer products and services.
• C. Third Party for Order Fulfillment. Other than as provided elsewhere in this section 3, We will not share Your information with any third party outside of Site’s organizations, other than as necessary to fulfill Your request, e.g. to fulfill or ship an order, We require all third party service providers to maintain the confidentiality of the customer data through a written agreement. When You provide Personal Information, it may be sent directly to the partner company or Site may share the information with the partner company. However, We are not responsible for the policies of any other third party, and You are urged to review any third party’s policies and terms and conditions.
• D. Legal Requirement. We will respond to a verified law enforcement, or other governmental department request or subpoena relating to a criminal investigation, alleged illegal activity, or identity theft. In such events, We will disclose information relevant to the investigation such as name, city, state, zip code, telephone number, email address, fraud complaints, IP address, and credit card information.
• E. Identifying Potential Fraud. We may employ technology to help us identify unusual or suspicious transactions to enable us to detect and prevent fraud. An attempted transaction may be marked as suspicious, unusual or otherwise out of the ordinary, and Your transaction may be declined as a result. We may also share such information with third parties for the purposes of investigating or preventing fraudulent activities. We reserve the right to report to law enforcement agencies any activities that they believe, in good faith, to be unlawful. In the case of identity theft, You may authorize a law enforcement officer to request the records from We or You may request that We send records directly to a law enforcement officer.
• F. Merger and other Corporate Matters. We may also use and disclose Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by We about you is among the assets transferred. We will not use personal information collected for materially different, unrelated, or incompatible purposes without providing you with notice and/or updating this Privacy Policy.
• G. Telephone and SMS Messaging. By submitting a telephone number to Site, you agree that a representative of Ticketnetwork.com can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message. Your consent is not conditional to receiving products and/or services offered on the Site.
• H. Anonymized Information. We may anonymize personal information or aggregate it so that it will no longer be considered personal information, which we may use and disclose for any purpose, as it no longer contains identifiable information about You.

4. Who We May Share Your Personal Information With

We May share your personal information with the following third-parties in order to provide you with the services offered.

• A. Site’s affiliates or subsidiaries, in accordance with this Privacy Policy and the Site Terms and Policies.
• B. You may see information about a Fulfiller and the Fulfiller may see information about you in certain circumstances, such as in connection with ticket shipping tracking or sharing of a return address.
• C. Third party service providers, to facilitate services they provide to us, such as payment processing, order fulfilment, customer service, auditing, and other services.

5. How Long Do We Keep Your Personal Information

We keep personal information for as long as needed based on the purpose(s) for which it was obtained within the bounds of the applicable laws and regulations. We may keep your Personal Information as long as you have a registered account on the Site. It may also be necessary to keep your information due to a legal obligation.

6. Cookies Cookies are small text files placed on your device when you visit our Site. Our Site uses cookies and other tracking technologies to enhance your experience, analyze site functionality and performance, and provide personalized advertising related to event ticket sales and content based on your interests, such as event recommendations and special ticket offers.

• A. Third party vendors, including but not limited to Google, show advertisements for Site on the Internet. Third party vendors, including but not limited to Google, use cookies to serve advertisements based on Your prior visits to Site. You can manage what information you share with Google via Google’s account settings at https://myaccount.google.com/data-and-privacy . Site may share, sell, or rent Your information collected on the Site from you voluntarily with third party vendors, advertising companies, or analytics providers including, but not limited to, Google.
• B. The Site also participates in targeted advertising wherein it contracts with third-party companies to collect certain information when You visit the Site to provide measurement services to the Site and target ads to User, such as Facebook and Meta. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware or software information, cookie and session ID) and personally identifiable information (e.g. IP address) during Your visits to this Site and other websites in order to tailor advertisements about goods and services to you. These parties typically use a cookie, third party web beacon, or other similar technologies to collect this information. Site also works with third parties that collect information across various channels including, but not limited to, computers, mobile devices, smart tvs, over time for advertising, analytics, attribution, and reporting purposes. Your data may be transferred outside the country from which it was originally collected. Some browsers have a ‘do not track’ feature that lets You tell websites that You do not want to have Your online activities tracked. Currently, the Site does not respond to browser “do not track” signals, but Site does provide You the option to opt out of targeted advertising. To learn more about this type of advertising or to opt-out of this type of advertising, visit https://www.aboutads.info/choices.
• C. Flash Cookies. Flash cookies are also used on the Site. Flash cookies are small pieces of information stored and accessed by Adobe Flash. If you want to disable these flash cookies, you’ll need to open the Adobe Settings Manager, accessible either by right clicking flash content and clicking “Global Settings” or by navigating directly to your storage settings through the Flash Website. There you can clear some or all of your flash cookies manually through the Website Storage panel, or even turn off Flash Storage completely. However, please remember this could prevent some parts of the Site from working properly.

7. Security

We take reasonable precautions to protect Your information. Any time Your Personal Information or other sensitive information (such as credit card data) is collected, we strive to protect that information by encrypting and transmitting that data to Site in a secure way. We also protect Your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personal Information. The computers and servers on which Personal Information is stored are kept in a secure environment. Nonetheless, the transmission of information via the internet is not completely secure and therefore We cannot guarantee the security of data sent to the Site electronically, and transmission of such data is therefore entirely at Your own risk. If You feel that We are not abiding by this Privacy Policy, You should contact Us immediately via telephone at 888-456-8499 or via email at customerservice@ticketnetwork.com.

8. Legal Age of Majority

Site is designed and intended for those who have reached the age of majority (18 years of age). By using Site, You affirm that you are at least 18 years of age or older. We are not liable for any damages that may result from any misrepresentations of age. No one under the age of 13 is authorized to submit or post any information, including personally identifying information, on the Site. Under no circumstances may anyone under age 13 use the Site. Parents or legal guardians of children under 13 cannot agree to these Terms on their behalf.

9. Opt out of Marketing emails and SMS You have the right to object to the processing of Your data for direct marketing purposes. You may opt out of receiving marketing related emails from Us by following the instructions in any marketing or promotional email You receive. If You no longer want to receive SMS/text messages from us, You may opt out by replying to the SMS/text message with “STOP”.

10. Supplemental Rights & U.S. State Specific Laws This supplements the above privacy policies and provides additional details regarding the disclosures and rights of those customers who are residents of California, Colorado, Connecticut, Florida, Montana, Oregon, Texas, Utah, and Virginia. This does not relate to Personal Information provided by Site or Provider’s applicants, employees, contractors, owners, directors, or officers where the Personal Information We collect about those individuals relates to their current, former, or potential role.


If you would like to request to access, correct, update, suppress, restrict, or delete personal information, object to or opt out of the processing of personal information, or if you would like to request to receive a copy of your personal information for purposes of transmitting it to another, you may do so by sending an email to consumer-rights@mytickettracker.com or filling out the form here


A. Access to Specific Information and Data Portability Rights. You have the right to make a verifiable consumer request to Us to dsclose the information listed below about the collection and use of Your Personal Information. This information will be provided to You in an electronic and portable format if available:

• The categories of Personal Information collected about You;
• The categories of sources for the Personal Information collected about you;
• The business or commercial purposes for collecting or selling that Personal Information;
• The categories of third parties with whom Personal Information has been shared with;
• The specific pieces of Personal Information collected about you (also called a data portability request);
• If your Personal Information has been sold, the Personal Information categories that each category of recipient purchased; If Your Personal Information has been disclosed for a business purpose the Personal Information categories that each category of recipient obtained.

B. Deletion Request Rights. You have the right to request that We delete any of Your Personal Information that has been collected from You and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and will direct Ticket Seller to delete) your Personal Information from records, unless an exception applies.

a.       We may deny your deletion request if retaining the information is necessary for Us or Ticket Seller to:

• o    Complete the transaction for which the Personal Information was collected, provide a good or service that you requested, take actions reasonably anticipated within the context of the ongoing business relationship with you, or otherwise perform the contract between you and the Ticket Seller.
• o    Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
• o    Debug products to identify and repair errors that impair existing intended functionality.
• o    Exercise free speech, protect the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• o    Comply with any applicable data protection law or regulation.
• o    Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• o    Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Site.
• o     Comply with a legal obligation.
• o    Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

C. Personal Information Sales Opt-Out Rights You may request to opt-out of the sale of your personal information by clicking on the following link: Opt out. You do not need to create an account with Site to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.  

D. How to Exercise Your Data and Privacy Rights. You, or your duly authorized representative, may make a verifiable consumer request related to your Personal Information. Please be aware that unreasonable or excessive requests may be subject to administrative fees.  

• The verifiable consumer request must:

1. • Provide sufficient information that allows us to reasonably verify you are the person about whom Personal Information was collected or an authorized representative
   • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm that the Personal Information relates to you. Your request must provide enough information that allows us to reasonably verify that you are the person that information was collected about.
   • Making a verifiable consumer request does not require you create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

• Make your request in one of the following manners:

1. • Call us at (833) 769-3955
   • Email us at consumer-rights@mytickettracker.com
   • Complete the CONSUMER PERSONAL INFORMATION REQUEST FORM

E. Responses to Your Requests

• a. Timing and Format We will provide a response to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to an additional 45 days), We will inform you of the reason and extension period in writing. Any disclosures we provide will only include information that exists within our current records. The response we provide will also explain the reason(s) we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
• b. No Fee. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will give you a clear reason for the decision and provide you with a cost estimate before completing your request.
• c. Non-Discrimination. We will not discriminate against you for exercising any of your data and privacy rights under the applicable laws of the state of which you are a resident. Unless permitted by law, we will not:                                
•            i.  Deny you goods or services. 
•            ii.  Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties. 
•            iii.  Provide you with a different level or quality of goods or services. 
•            iv.  Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

F. California Residents. In addition to all of the other rights contained in this Privacy Policy, and pursuant to the CCPA and Civil Code Section § 1798.83, the “Shine the Light” law, permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to  consumer-rights@mytickettracker.com

G. Connecticut Residents. In additiona to all the other rights contained in this Privacy Policy, and pursuant to the Connecticut Data Privacy Act, Connecticut residents have the right to opt of out of targeted advertising, and the right to opt out of marketing of their information to third parties, along with providing responses over what information We have concerning their information. They may also request a copy of their information, correct inaccuracies, and have a right to appeal any decision regarding their privacy requests. They also have the right to request their data in an electronic and portable format. Connecticut residents may contact Us at consumer-rights@mytickettracker.com  to exercise their rights under Connecticut law. 

H. Right to an Appeal. If you disagree with a decision that the We have made, You have the right to request an appeal of that decision. Please email Consumer-Rights@MyTicketTracker.com with the subject line of “Appeal Request” and a detailed explanation as to why You are appealing Our decision. Once received, a Company representative will review the request and respond to You within 30 days.

Collection and Disclosure of Personal Information.  The following chart details which categories of Personal Information We may collect and the categories of Personal Information collected:

11. Collection and Disclosure of Personal Information.

.

Consumer Personal Information Request
CONSUMER PERSONAL INFORMATION REQUEST FORM

13. Questions About Your Data or This Privacy Policy? We understand data privacy is important. If you still have questions after reviewing Our Privacy Policy, please reach out to Consumer-Rights@MyTicketTracker.com or complete the Consumer Personal Information Request and We will be happy to look into any questions or concerns you have regarding Your data privacy rights, or this Site’s Privacy Policy.

These policies were last amended on Tuesday, November 12, 2024.